What a bunch of incompetent tossers.
Apart from my very few foibles, I've generally kept personal stuff out of this blog. There are times, however, when going public with problems may not only produce results but also add a frisson of pleasure.
This is one of those occasions.
A week ago I gave details of the impenetrable difficulties we were having in retaining/renewing the name of a domain we thought we owned. This is of some importance as several services we've offered over the past four years have produced sufficient income to keep at least one of us solvent (not me ~ I'm still a wage slave). We've also been able to offer an advice service for intending incoming expats.
The loss of the associated emails has proved particularly troublesome and somewhat costly in terms of lost business opportunities.
We reluctantly agreed among ourselves to pay the £100 required to 'reopen' our domain. Now, it seems, that it's nigh on impossible to effect the payment, even online to the host of a range of online services!
Waiting more than 30 hours for a reply to 'critically urgent' messages is totally unacceptable. We have, therefore, decided to publicise our woes in the hopes that any visitors to this site and the others we own and/or manage will think twice before using EasySpace.
.................................
Dear Webmaster,
This is an automated message to advise you that a technician has responded to your question. You can view this response and track the progress of your inquiry online at www.xxxx.funnybiz.
You can also reply to this e-mail.
Ticket Ref : 4545-AFKX-7281
Ticket Subject : Reactivation of lapsed domain name
Hi,
We cannot generate an online payment for the redemption fee.
If you want to email the payment details to us at hostmaster@easyspace.com we can take the payment that way?
Alternatively you would have to call us on +44 870 XYZ 5066.
Regards,
Jamie McGillvery,
Domains Administrator.
Iomart Group
Support Services........................................
This is an extremely unhelpful reply. We have had enough of Easyspace, and do not want to reactivate this domain name with your company. Will you please therefore release the domain name www.ours.org so that we may apply for and make a new registration elsewhere, and confirm that you have done so.
If you cannot raise an online invoice then your accounts system is, in my professional opinion, rubbish. I have spent much of my working life in finance and accounts, and know what I am talking about. If you had any idea about finance, you would know that the way to make a payment from overseas to a UK bank account is through BACs - for which we need the name of your bank, your account number, and the bank's clearing number.
I am extremely disappointed in the slowness and inefficiency of your response system, and the unhelpfulness of Easyspace's replies. I shall be making a strong formal complaint to Easyspace top management, and will be posting my thoughts about your level of service on two web sites that I run, and in several professional forums to which I belong.
Yours, with no regard whatsoever,
Webmaster...........................
There, that's probably a waste of a post, but I do feel a little better.
|
