Billing and Cooing 2 An occasional series documenting the trials and tribulations of settling accounts.
Dear INDOSATM2 Valued Customers,
It is such a pleasant feeling to be able to greet you again via this email. We are truly hoping that you could always enjoy our service conveniently.
On this mid year of 2006, we are still trying our best effort to improve ourselves in order to provide the best service for our entire valued customer. For one, we now are trying to improve our administration section, especially in email account services.
Kindly be informed that should any internet account is closed, it will automatically closing the email account. In order to maintain your email account, please make sure that your internet account always in active status (not closed or blocked bad debt), for all emails in mailbox would be automatically erased and emails in sending process will be returned to sender. Later, should any request to reactive the email account; the process would be treated as a new registration.
We hope our service would meet the expectation to you, our loyal and valued customers.
Best regards,
Customer Service ManagerI think that what this means is that if my account isn't settled on time they'll close it and all the emails which come pouring in everyday will be returned to their senders. Which is quite OK with me because Indosat don't filter out the spam as they used to.
What bothers me, though, is that I haven't had a bill, either emailed or sent by courier service, for three months now, and as Indosat doesn't have give customers online access to their personal accounts, I have no way of knowing if I should pay them some money and rebuild my credit.
Which, I suppose, generally meets my expectation to them.
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