In case you think that this is going to be a paeon of praise, well I wish it were.
Some of you will recall a recent post of mine entitled As Speedy As Snail Mail in which I recounted six months of constant calls from tele-salesfolk asking if I'd like to subscribe to Telkom Speedy, a so-called broadband service offering an occasional 50kbs.
I said yes, but still suffered umpteen more calls checking my registered details. I regularly pointed out that having paid phone bills for nigh on 20 years from the same number and the same address and that they'd rung me, rather than me ringing them, they obviously had my number so for eff's sake, could they possibly get their act together and connect me.
We half expected them to do this three days after all this had been sorted out because that's what they said they'd do. Also I could then take advantage of the 'free' connection fee, a special offer which expired yesterday.
Meanwhile, the following letter appeared in the Jakarta Post from Ridwan in Cianjur, a small town nestling in the hills surrounding Jakarta.
Since moving to Cianjur, West Java in January, we have had various ongoing problems with our Speedy internet connection.
The connection is exceedingly slow and often down or intermittent. The general manager told us the problem was our modem. He lent us one to try but the problems have continued.
Despite our repeated calls, it is difficult to get a Speedy technician to come out. When they do, they do not know what the problem is and they are often not polite.
And not unexpectedly, it pains me to say, we heard nothing further from Telkom..
Until today that is.
"Would we be interested in subscribing to Telkom Speedy?"
